RESUME DOWNLOAD LINK:
Corey Thompson
Boynton Beach, FL
(561) 328-4815
Linkedin.com/in/coreythompson24
E-Portfolio: www.coreythompsonportfolio.com
Summary:
IT professional with hands on experience in technical support, troubleshooting, and system administration across Windows, MacOS, and Linux. Skilled in resolving hardware, software, and network issues. This is complemented by 10 years of experience in customer service. Currently certified in CompTIA A+, Network+, Security+, and Microsoft Certified: Azure Fundamentals.
Technical Skills:
Operating Systems: Windows 10/11, Windows Server 2022, MacOS, Linux, IOS
Networking: TCP/IP, DNS, DHCP, VPN, RDP, Windows Defender Firewall
System Administration: Active Directory, Group Policy
Tools & Platforms: Remote Desktop Connection, Jira Ticketing System, Command Line, Powershell, TeamViewer, Microsoft 365 (Outlook, Teams, Excel, Word, OneDrive, PowerPoint, OneNote, Copilot), Google Workspace (Gmail, Meet, Docs, Sheets, Slides, Drive), Zoom, Microsoft Azure, VirtualBox
Support Expertise: Hardware and Software Troubleshooting, Network Troubleshooting, Account Setup, Password Resets
Soft Skills: Communication, Customer Service, Documentation
Certifications:
CompTIA A+ (Issued June 26, 2025)
CompTIA Network+ (Issued July 30, 2025)
CompTIA Security+ (Issued July 17, 2025)
Microsoft Certified: Azure Fundamentals (AZ-900) (Issued August 4, 2025)
IT Experience:
Active Directory Home Lab:
Deployed Windows Server 2022 in Azure Virtual Machine and configured Active Directory Domain Services
Created users, organizational units, and group policies; joined Windows 10 clients to the domain
Used RDP and Event Viewer to validate logon policies and monitor system activity
Jira Ticketing System Home Lab:
Managed and tracked IT support tickets, ensuring timely resolution and clear communication with users
Documented solutions and created knowledge base articles for recurring issues
Resolved common support cases: Password resets, VPN connectivity, Microsoft Outlook, and software installations
Escalated complex issues to higher tier support
TryHackMe:
Completed 30+ interactive labs on network fundamentals, Windows/Linux administration, and IT security tools
Additional Experience:
Uber Technologies - Driver
2015 - Present
Delivered exceptional customer service with a 4.9+ rating across 25,000+ rides
Demonstrated problem solving, adaptability, and time managment under fast changing conditions
Built trust with diverse clients through professional communication and reliability
Music Producer
2015 - Present
Operated professional audio production systems, troubleshooting hardware/software conflicts and system issues
Managed digital file systems, backups, and IT setups for studio equipment
Delivered high quality digital products on a deadline, resulting in increased client satisfaction and repeat business
Education:
High School Diploma - Westbury High School
Westbury, NY
Graduated 2008